PRIVACY POLICY
Effective Date: October 1, 2026
LoRusso Painting, LLC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
INFORMATION WE COLLECT
When you contact LoRusso Painting, request an estimate, complete a form, communicate with us through Facebook, Instagram, Messenger, email, text message, or our website, we may collect information such as:
Your name
Email address
Telephone number
Property or service address
Information about the painting, home improvement, or other services you are interested in
Preferred project timing
Messages, comments, photographs, or other information you choose to provide
We may also automatically receive certain technical information when you visit our website, such as your browser type, device information, IP address, pages viewed, and information collected through cookies, analytics tools, or advertising technologies.
HOW WE USE YOUR INFORMATION
We may use the information you provide to:
Respond to questions or requests
Contact you regarding an estimate or requested service
Schedule appointments
Prepare and deliver proposals or estimates
Provide painting, home improvement, or related services
Follow up regarding a current or previous project
Provide customer service
Maintain business and customer records
Improve our website, advertising, and services
Measure the effectiveness of our advertising and marketing campaigns
Send information about LoRusso Painting services, promotions, or offers when permitted by law or when you have provided the appropriate consent
Providing your information through a quote request does not require you to purchase services from LoRusso Painting.
PHONE, TEXT, AND EMAIL COMMUNICATIONS
If you provide your telephone number or email address, we may use that information to respond to your inquiry and communicate with you regarding your estimate, appointment, project, or services.
Where required by law, promotional text messages or marketing emails will only be sent with the appropriate consent.
You may ask us to stop sending promotional communications at any time. You may unsubscribe from marketing emails using the unsubscribe option included in the message. You may also contact us directly to update your communication preferences.
HOW WE SHARE INFORMATION
LoRusso Painting does not sell your personal information for money.
We may share information with companies or service providers that help us operate our business, including website hosting providers, customer relationship management systems, email providers, advertising platforms, analytics providers, scheduling services, payment processors, and other companies that assist us in providing services to our customers.
We may also disclose information when required by law, court order, legal process, or when reasonably necessary to protect the rights, property, or safety of LoRusso Painting, our customers, or others.
FACEBOOK, INSTAGRAM, AND OTHER ADVERTISING PLATFORMS
We may advertise through platforms such as Facebook and Instagram.
If you submit information through a Meta lead form, Facebook Messenger, Instagram, or another third-party platform, information may be processed both by that platform and by LoRusso Painting.
We may also use advertising and analytics technologies, including tracking pixels, cookies, or similar tools, to understand how people interact with our advertising and website.
These third-party services operate according to their own privacy policies and terms.
COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to help the website function, understand website traffic, measure advertising performance, and improve the visitor experience.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features.
DATA RETENTION
We may retain personal information for as long as reasonably necessary to respond to your inquiry, provide services, maintain business records, fulfill legal or accounting obligations, resolve disputes, or support legitimate business purposes.
We may retain customer and project information for longer periods when reasonably necessary for warranty records, repeat service, historical project information, or customer service.
DATA SECURITY
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.
YOUR INFORMATION AND CHOICES
You may contact us to:
Ask what personal information we have about you
Request that inaccurate information be corrected
Request deletion of information when appropriate
Update your contact information
Ask us to stop sending marketing communications
Questions and requests may be sent to office@lorussopainting.com.
We may need to retain certain information when required for legal, contractual, accounting, warranty, or legitimate business purposes.
CHILDREN'S PRIVACY
Our services are intended for adults seeking residential or commercial painting and home improvement services.
We do not knowingly collect personal information directly from children under the age of 13. If we learn that information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
THIRD-PARTY WEBSITES
Our website, advertisements, emails, or social media pages may contain links to websites or services operated by third parties.
LoRusso Painting is not responsible for the privacy practices, security, or content of third-party websites or services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When we make changes, we may update the effective date listed at the top of this page.
CONTACT US
If you have questions about this Privacy Policy or how LoRusso Painting handles your information, please contact:
LoRusso Painting, LLC
15884 Twin Creek Dr
Jacksonville, FL
Phone: (904) 424-5488
Email: office@lorussopainting.com
Website: www.lorussopainting.com